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Fred Schaufeld, chairman and founder of NEW Customer Service Companies, Inc., will deliver the final lecture of the spring semester.
Lecture Date & Time:
April 17, 2008, 5 p.m.
Lecture preceded by reception at 4:30 p.m. |
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Abstract
What happens when things don't work exactly as planned? In this personal story, Fred Schaufeld, Founder and Chairman of NEW Customer Service Companies, Inc., will discuss how responding to unexpected family and business crises—and to unexpected results when advanced technology interfaces with average consumers—allowed this entrepreneur, only two years out of college, to follow "Plan B" and build a multi-billion dollar enterprise on a $79 investment. Schaufeld will share "war stories" about building and selling a business, provide a glimpse into how his company handles over 15 million consumer claims each year, and discuss what's next.
Biography
Fred Schaufeld founded NEW Customer Service Companies, Inc. in 1983 while attending law school. His initial $79 investment has mushroomed into a progressive company that was recently recognized for "an outstanding customer service experience" by the JD Power and Associates - the first service plan administrator ever to receive this recognition. His vision and penchant for superior customer service has helped NEW develop a blue-chip client list of industry leaders in retailing, financial services, and manufacturing. Building on a commitment to prompt, attentive customer service, Schaufeld engineered numerous innovations that have kept NEW ahead of its competition. NEW was the first service contract administrator to fully insure the obligations under those contracts. In addition, NEW was the first retail administrator to offer round-the-clock customer service, and it remains the only service contract provider to hold a patent on packaged extended service contracts. Schaufeld holds a degree from Lehigh University, is a founding member and the former president of the Service Contract Industry Council, the national association for service contract providers, a member of the Young Presidents' Organization in Washington, D.C., a member of the Loudoun County Chamber of Commerce, and sits on a number of corporate and philanthropic boards. In 1998, Ernst & Young named Schaufeld as its Entrepreneur of the Year in the Washington, D.C., Service Industry category.
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April 17, 2008
5 p.m.
1110 Kim Building
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